k999 Privacy Policy

1Who We Are

k999 is an online gaming platform accessible at k999.ceo, operated for players based in the Philippines. The platform provides access to a game lobby that includes live casino games, slot games, eBingo, and a VIP programme — all transacted in Philippine Peso (PHP).

For the purposes of this Privacy Policy, k999 is the data controller responsible for the personal information collected through the platform. If you have any questions or concerns about how your data is handled, you can reach the k999 support team through the live chat feature on the platform or at the email address shown in the footer of this page.

2Information We Collect

k999 collects personal information in the following categories, depending on how you interact with the platform:

Information you provide directly:

• Full legal name, date of birth, and gender provided at registration.
• Philippine mobile number and email address used for account setup and OTP verification.
• Government-issued identification documents submitted during KYC — such as a passport, driver's licence, SSS ID, PhilSys national ID, or UMID.
• Payment account details used to process deposits and withdrawals, including Philippine bank account information or registered e-wallet details.
• Any information you provide when contacting customer support, including chat transcripts and submitted queries.

Information collected automatically:

• Device information, including device type, operating system, and browser version.
• IP address and approximate location data at the time of login and account activity.
• Session data, including login times, game sessions accessed, and platform navigation patterns.
• Transaction records, including deposit amounts, withdrawal requests, bet history, and game outcomes tied to your account.
• Cookies and similar tracking technologies used to maintain your session and improve platform performance (see Section 8 for details).

3How We Use Your Information

The personal information k999 collects is used for the following purposes:

k999 does not use your personal information to serve third-party advertisements, build marketing profiles for external parties, or sell data to data brokers.

4Legal Basis for Processing

k999 processes your personal information on the following grounds:

• Contractual necessity: Processing your registration details, payment information, and account activity is necessary to provide the platform services you signed up for.
• Legal obligation: Identity verification (KYC), transaction record-keeping, and fraud monitoring are carried out to meet applicable legal and regulatory requirements.
• Legitimate interests: Session and device data are processed to maintain platform security, detect abuse, and improve platform performance — in ways that do not override your privacy rights.
• Consent: Where k999 sends optional communications such as promotional updates, this is done only with your consent, which you can withdraw at any time through your account settings or by contacting support.

5Sharing of Personal Information

k999 does not sell, rent, or trade personal information. Your data may be shared in the following limited circumstances:

• Payment processors: Information necessary to process PHP deposits and withdrawals is shared with the relevant Philippine bank or e-wallet provider handling the transaction. Only the minimum information required for the transaction is shared.
• Identity verification services: KYC documents may be processed through third-party identity verification providers engaged by k999 to confirm document authenticity. These providers are bound by confidentiality obligations.
• Fraud and security systems: Anonymised or aggregated session and transaction data may be processed by platform security tools to detect irregular activity and protect all players on the platform.
• Legal requirements: k999 will disclose personal information to law enforcement, regulatory authorities, or courts when required to do so by applicable law — and only to the extent required.

All third parties with whom k999 shares personal data are required to handle that data securely and in accordance with applicable privacy standards. k999 does not permit third-party service providers to use your data for their own purposes beyond the specific service they provide to k999.

6Data Retention

k999 retains personal information for as long as your account is active and for a period after account closure as required by applicable legal and regulatory obligations. Gaming platform records — including transaction histories, KYC documents, and account activity logs — are typically subject to minimum retention periods under applicable law.

Specific retention timelines by data type:

• Account registration data: Retained for the duration of your account and for a period following closure, as required by law.
• Transaction records: Retained for the legally required period applicable to financial records in the Philippines.
• KYC documents: Retained for the minimum period required by applicable identity verification and anti-money laundering obligations.
• Support chat transcripts: Retained for a reasonable period to support dispute resolution and service quality review.
• Session and device logs: Retained for a shorter period sufficient for security monitoring and platform debugging.

Once the applicable retention period has passed and there is no legal basis for continued processing, k999 will delete or anonymise your personal information securely.

7Your Privacy Rights

As a registered k999 player, you have the following rights with respect to your personal information:

• Access: You may request a copy of the personal information k999 holds about you.
• Correction: You may request that inaccurate or incomplete information be corrected. For name or date of birth corrections, supporting documentation may be required.
• Deletion: You may request the deletion of your personal information. This right is subject to applicable legal retention obligations — k999 may be required to retain certain records even after account closure.
• Restriction: You may request that k999 restrict the processing of your data in certain circumstances while a request or dispute is being reviewed.
• Withdrawal of consent: Where processing is based on your consent — such as optional promotional communications — you may withdraw that consent at any time without affecting the lawfulness of prior processing.

To exercise any of these rights, contact the k999 support team through the live chat on the platform or via the email address in the footer. k999 will acknowledge your request and respond within a reasonable timeframe. Identity verification may be required before your request can be actioned, to protect against unauthorised data access requests.

8Cookies and Tracking Technologies

k999 uses cookies and similar browser-based technologies to operate the platform and improve your experience. These technologies help maintain your login session, remember your preferences, and allow k999's technical team to identify and resolve performance issues.

The types of cookies used on the k999 platform include:

• Essential cookies: Required for the platform to function. These include session cookies that keep you logged in while you navigate between pages. Disabling these will prevent the platform from working correctly.
• Functional cookies: Used to remember your settings and preferences, such as language and display options, across sessions.
• Analytics cookies: Used to understand how players navigate the platform — such as which pages are visited most and where sessions typically end. This data is aggregated and anonymised and is used only to improve the platform experience.
• Security cookies: Used to detect and prevent fraudulent activity, including session hijacking and automated login attempts.

k999 does not use third-party advertising cookies or allow external advertising networks to place tracking cookies on the platform. You can manage cookie settings through your browser at any time. Note that disabling essential cookies will affect your ability to use core platform features including login and game access.

9Platform Security

k999 applies technical and organisational security measures to protect your personal information against unauthorised access, accidental loss, and misuse. These measures include SSL encryption across all platform connections, access controls limiting internal data access to authorised personnel only, and regular security reviews of platform systems.

While k999 takes reasonable and industry-standard steps to protect your data, no online platform can guarantee absolute security. You are also responsible for maintaining the security of your own account — including keeping your password and OTP codes confidential and logging out of sessions on shared or public devices.

If you suspect your account has been accessed without your authorisation, contact the k999 support team immediately through the live chat. k999 can apply an account freeze while the matter is investigated to protect your balance and data.

10Minors

The k999 platform is strictly for individuals aged 21 and above. k999 does not knowingly collect personal information from anyone under the age of 21. Registration by a minor is a violation of the k999 Terms and Conditions and will result in immediate account closure.

If k999 becomes aware that personal information has been collected from a player who is under 21, that information will be deleted and the account closed as promptly as possible. If you believe a minor has registered an account on the platform, please contact k999 support immediately so the matter can be investigated and resolved.

11Changes to This Privacy Policy

k999 may update this Privacy Policy from time to time to reflect changes in platform operations, applicable law, or data handling practices. Where a material change is made — particularly one that affects the way your personal information is used or shared — k999 will notify registered players via their registered email address or through an in-platform notice before the updated policy takes effect.

Minor clarifications or administrative updates may be made without formal notice, though the updated date at the top of this page will always reflect the most recent revision. Continued use of the platform after any update constitutes your acceptance of the revised Privacy Policy.

If you do not agree to a revised version of this policy, you should stop using the platform and may request account closure by contacting the k999 support team.

12Contact Us About Privacy

If you have questions about this Privacy Policy, want to exercise your data rights, or have a concern about how your personal information has been handled, please reach out to the k999 support team. Support is available 24 hours a day, seven days a week, through the live chat feature accessible from any page on the platform.

You can also find answers to common account and privacy-related questions in the FAQ section. For information about platform rules and data-related obligations as a player, refer to the k999 Terms and Conditions.

The k999 support email address is shown in the footer of this page. When contacting support about a data request, please include your registered email address and a brief description of your request so the team can assist you efficiently.